Before the Program

Several Weeks Before the Program

• Ask John Bradley to give you Communispond Digital access keys for the participant and facilitator versions of the program you are supporting.
• Create a free Zoom account (if you don't already have one).
• Download the Zoom Client for Meetings (if you haven't already) and install it.
• Pin the Zoom Client for Meetings to your computer's desktop, Start screen, or taskbar.
• Ask John Bradley or Andrea Potapovs which Zoom account to use for this program and the password for that account.
• Sign in to the Zoom with the assigned account.
• Ask John Bradley to make you an agent on Communispond's Freshdesk account. (If you are a Communispond partner, you may need to set up your own system for receiving, tracking, and responding to help requests and other communication from participants.) 
• Make sure you have a recent-model computer with:
  • a working camera, microphone, and speakers
  • plenty of RAM
  • the latest version of Windows 10 or MacOS 
• Make sure you have a stable, high-speed internet provider. We strongly recommend an optical fiber provider where possible. A cable provider may be acceptable. DSL and satellite providers are not acceptable.
• Make sure your computer has a fast and stable connection to an internet modem. We strongly recommend an Ethernet connection rather than Wi-Fi.

Two or Three Weeks Before the Program

• Ask Andrea Potapovs for a multi-user Communispond Digital access key for the program you are supporting. You need a separate access key for each class.
• Create a Zoom meeting for the program.
• Customize the Pre-program Assignment document for the program.
• Customize the Program Confirmation document for the program and send it to participants along with the Pre-program Assignment document. (If this is a corporate program, ask the corporate contact to send the  Program Confirmation and Pre-program Assignment documents.)
• Respond to Freshdesk tickets initiated by participants.

One Week Before the Program

• Send an email to participants reminding them to complete the pre-program assignment.  (If this is a corporate program, ask the corporate contact to send the reminder.)
• Respond to Freshdesk tickets initiated by participants. 
• Set up a pre-flight meeting with the facilitators. 

One Day Before the Program

• Send an email to participants reiterating how to access the session and reminding them to complete the pre-program assignment.
• Respond to Freshdesk tickets initiated by participants. 
• Hold a pre-flight meeting with the facilitator in the Jigsaw session. 

During the Program

• Meet the facilitators in the Zoom 1 hour before the scheduled start.
• Provide technical support to facilitators and participants as needed.
• At the beginning of each participant, "take," start recording to the cloud.
• At the end of each take, stop recording.

After the Program

• Download all participant recordings from Zoom.
• Rename the recordings with the name of the participant and the number of the "take" (for example, George Jetson 1).
• Put the recording in a Dropbox or other cloud storage folder and send the link to Jim Moushon.